|Location:||BRINDLEY PLACE, UNIT 1A BRUNSWICK ARCADE, BRINDLEYPLACE, BIRMINGHAM, West Midlands, B1 2JF|
|Hours:||16 Hours Per Week|
|Shift pattern:||Various to meet needs of business, incl. evenings and weekends|
|Benefits:||Staff Discount, Staff Lottery, Company Pension Scheme, Savings Scheme, Long Service Awards, Cycle to Work Scheme, Staff Social Fund, Life Cover, Health Cash Plan, Employee Volunteering opportunities|
|Closing date:||February 16, 2018|
A.F. Blakemore & Son Ltd is one of the largest and most forward thinking family-owned businesses in the UK. The company began life in 1917 as a counter-service grocery store, and has grown from these humble beginnings into a company that now employs more than 8,200 people with a turnover of £1.3 billion.
Food and drink have always been the lifeblood of A.F. Blakemore and the business now entails retail, trade-partners, wholesale, distribution, foodservice, and shop fitting operations amongst its divisions.
A.F. Blakemore is the largest division of SPAR UK, owning 298 SPAR stores and serving 950 in total across England and Wales. The company is also the largest member of the Landmark Wholesale (Cash & Carry) group and a significant supplier to the independent grocery sector across the UK.
A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with honesty and integrity. The company has always strived to build partnerships with suppliers and trade partners while never underestimating the role that it plays within the communities it serves.
Underpinning everything that A.F. Blakemore does is the company’s values statement, the Blakemore Way. This highlights what A.F. Blakemore stands for and the way that the company has always done and will continue to do business.
- To assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store and staff and provision of friendly, efficient service to customers, colleagues and visitors.
- To deliver customer service in line with SPARkling Service standards
- To contribute ideas for driving the business and it’s team forward
- To use relevant processes and policies to ensure the security of people, stock and cash
- Report all customer complaints to manager on duty
- To comply with relevant legislation and health and food safety responsibilities as defined in the induction period and training
- Adherence to cash and stock control policies
Key Job Info:
- May be required to work evenings and weekends
- Behave within the principles of the company’s values at all times
- Maintain employee and organisational confidentiality in line with the Data Protection Act
- Demonstrate commitment to equality and diversity
- Comply with all legislative requirements as well as all company policies, procedures and processes
|Skills and experience:
Education / Qualifications / Licences
- Basic education (numeracy and literacy)
- NVQ Level 2-3 in Retail Skills, Customer Care or similar is preferred but not essential
- APLH (Award for Personal License Holder) is desirable
Skills / Abilities / Knowledge / Experience
- Previous experience in a similar role and/or industry is preferred
- Reliably follows instructions and procedures
- Some understanding of health and food safety and legislative responsibilities of a retail environment and the skills to assist with those responsibilities
- Ability to contribute ideas for driving the business and it’s team forward
- Experience of using a Challenge 25 policy desirable
- Keen and enthusiastic approach to working both in a team and independently
- Previous cash handling experience is preferred but not essential
Behaviour / Attitude
- Customer focussed and understands the importance of this to the business
- Demonstrates integrity, a strong work ethic and upholds the company values and principles
- Flexible approach to working hours
- Shows a commitment to ongoing personal development and training, always striving to improve